Shipping Policy
Thank you for shopping with TheCloverShop. We are committed to providing you with the best possible shopping experience, including a smooth and reliable shipping process. Please take a moment to review our shipping policy.
Order Processing: All orders are processed within 1-7 business days. We strive to dispatch your order as quickly as possible.
Shipping Methods: We offer standard free shipping and signature required shipping options to accommodate your needs. Estimated delivery times will be provided at checkout.
- Standard Free Shipping: Estimated delivery within 3 to 7 business days.
Please note that delivery times are estimates and may vary depending on factors beyond our control, such as weather conditions, carrier delays, and order volumes.
Tracking Your Order: Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can track the progress of your shipment using the provided tracking information.
Address Accuracy: Please ensure that your shipping address is accurate and complete to avoid delays in delivery. We are not responsible for orders delayed or returned due to incorrect or incomplete shipping information.
Lost or Damaged Items: If your order is lost or damaged during transit, please contact our customer service team at Info@theclovershop.com or 514-207-8253 We will work with you to resolve the issue promptly!
If you have any further questions or concerns about our shipping policy, please do not hesitate to contact us.
Thank you for choosing TheCloverShop. We appreciate your business!
Return Policy
Returns and Exchanges: We accept returns and exchanges within 30 days of the purchase date. If you are not completely satisfied with your purchase, please contact our customer service team at Info@theclovershop.com or call 514-207-8253 to initiate the return process.
Eligibility: To be eligible for a return or exchange, the item must be unused, in its original packaging, and in the same condition as when it was received. Items that are not in their original condition or are damaged will not be eligible for a refund or exchange.
How to Initiate a Return: To initiate a return or exchange, please follow these steps:
- Contact our customer service team
- Provide your order number and details about the item(s) you wish to return or exchange.
- Our customer service team will guide you through the return process and provide you with a return authorization if applicable.
Return Shipping: Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped, damaged item). We recommend using a trackable shipping method to ensure the safe return of your item.
Refunds and Processing: Once we receive your returned item and inspect it to ensure it meets the return criteria, we will process your refund. Refunds will be issued to the original payment method used for the purchase.
Exclusions: The following items are non-returnable:
- Customized or personalized products
- Gift cards
Contact Us: If you have any questions or concerns about our return policy, please contact our customer service team at Info@theclovershop.com or 514-207-8253 We will work with you to resolve the issue promptly!.
Thank you for choosing TheCloverShop We appreciate your business!